Training Helpline
0800 876 6708

Survey Form

There are six aspects to this form, asking you to rate your level of satisfaction on each aspect, on a scale of 1 to 10. If there is anything you would like to tell us in addition, please add this in the space provided for comments. We collect this information and use it to constantly improve our service to you.

We strive to reach a minimum of 80% in each aspect.

Thank you for your attention on this matter and we look forward to discovering your survey response.

Client Details

Name: *
Company:
Email: *
Telephone:
Develop (Booking) Office:
Develop Contact Name:
Course:
Contract Name:
Contract Ref:
Service Provided:
Training Location:
Contract Value:

Key Dates - Enter date format: DD/MM/YYYY

Initial Enquiry:
Booking Made:
Training Duration:
- 

Rating for Develop Experience (1=Low / 10=High)

Understanding Client Needs
N/A  1    2    3    4    5    6    7    8    9   10

Develop understands my business, objectives and priorities:
Develop staff listen well and respond
to changing needs:
Develop staff make every effort
to meet my needs:
Develop staff are courteous and approachable:
Develop staff actively maintain
contact with me:
Develop staff return all my calls
promptly:
Develop staff act in a professional
manner:

Value for Money
N/A  1    2    3    4    5    6    7    8    9   10

Develop delivered all required aspects
of the contract:
Develop added value over and above
the brief:
Develop made me feel valued
as a client:
Happy with the service received for the value of the contract:

Quality of Service
N/A  1    2    3    4    5    6    7    8    9   10

Develop are respected by other organisations involved:
Develop staff were supportive and
helpful throughout:
Develop documentation is complete,
clear and logical:
Develop consulted with me and agreed plans in advance:
Happy with the accuracy and scope of Develop feedback:
Meetings with Develop are constructive
and valuable:

Quality of Training/Innovation
N/A  1    2    3    4    5    6    7    8    9   10

Develop delivered a high quality
training programme:
Develop training programme met or exceeded my needs:
Develop supporting materials met or exceeded my needs:
Develop used IT and emerging technologies effectively:
Develop used innovative training
methods and practices:
Course joining instructions are timely/accurate/appropriate:

Trainer Performance
N/A  1    2    3    4    5    6    7    8    9   10

Communicated course aims/objectives
to delegates well:
Delivered the course content
confidently and professionally:
Listened carefully to delegates'
comments throughout:
Carried out an effective feedback
process with delegates:
Used up-to-date content, materials
and equipment:

Overall Performance
N/A  1    2    3    4    5    6    7    8    9   10

Develop communicates well and understands requirements:
Develop is pro-active and non-confrontational:
Develop is enthusiastic and committed
to meeting needs:
Develop's performance meets the
highest standards:
Communication from Develop is clear
and unambiguous:
I would be happy to recommend
Develop to others:

Comments on Develop

How did you find out about Develop:

Would you use Develop again: YES  NO

If there are any comments you would like to make on any subject, please enter them here:

Acceptance of Communications & Data Protection

From time to time, we may wish to contact you with offers and promotional material.

Do you wish to receive such information: YES  NO

Note: We will never pass on your details to third parties.